Refund Policy

At Quantum Profit Solutions Pte Ltd, we strive to provide the best educational experience for our users. We understand that there may be occasions where a refund is requested. This Refund Policy outlines the circumstances under which refunds will be provided and the process for requesting a refund.

Service Fees: Refunds for service fees are only available under specific conditions as outlined below.

Digital Products: Due to the nature of digital products, refunds for downloadable content, e-books, and online courses are generally not provided unless there is a technical issue that prevents access to the product.

Subscription Services: Refunds for subscription-based services will only be considered if requested within the first 14 days of the initial purchase. After the first 14 days, no refunds will be provided for any subscription fees.

One-Time Purchases: Refunds for one-time purchases of digital products, including online courses, will be considered on a case-by-case basis if requested within 7 days of the purchase date.

Technical Issues: If a digital product is found to be defective or inaccessible due to technical issues, we will work to resolve the issue. If the issue cannot be resolved, a refund may be issued.

Promotional Discounts: Refunds for products or services purchased with promotional discounts will be based on the amount paid after the discount, not the original price.

Completed Courses: Refunds will not be provided for courses that have been completed or where a significant portion of the course has been accessed.

Change of Mind: Refunds will not be provided for change of mind or personal dissatisfaction without valid reasons as outlined in the conditions for refunds.

Violation of Terms: Refunds will not be provided if there is a violation of our Terms & Conditions, including but not limited to misuse of the website or services.

Request Submission: To request a refund, please contact our customer support team at support@ascensionprofits.com with your purchase details, including the order number and reason for the refund request.

Review and Approval: Each refund request will be reviewed on a case-by-case basis. We aim to respond to refund requests within 7 business days.

Refund Method: Approved refunds will be processed through the original payment method used for the purchase. It may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.